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TrueSession

Keep talking to your customers

Conversations, Talk, product 6 of 8

The problem. Once an agent leaves, you can’t ask a question, send an update or follow up, and you can’t see what happened.

What changes. Talk back during the task, follow up only with consent, and see every agent task in one place.

Working in lab runs end to end in our lab todayIn lab on our build plan: designed, being built or tested in our lab; not available yetWhat works today

How Conversations works

Questions, updates and alternatives

Ask for a missing detail, confirm a change on your side or suggest an alternative that still fits the customer’s request. The conversation survives disconnects and restarts, and messages wait if the agent goes offline.

  • Tasks don’t stall on one missing detail
  • Duplicate deliveries never create duplicate actions
  • Alternatives never quietly change what was asked for
  • Working in lab

Price alerts and follow-ups with consent

After the task, follow up only when the customer agreed: one purpose, a message limit and an expiry, revocable at any time. Consent is checked again when each message goes out, and messages travel through the customer’s agent where it supports them.

  • A consented way back to the customer
  • Purchase approval is never treated as marketing consent
  • Revoking takes effect before the next message
  • In lab

Reminder and offer campaigns

Send reminders and promotions to many customers at once, each message with its own consent, limits and one-step opt-out.

  • Bring customers back with relevant offers
  • Every campaign respects each customer’s consent
  • Clear labels on promotional messages
  • In lab

Everything in Conversations

Each feature with its status today.

  • Questions, updates and alternatives while a task is openWorking in lab
  • Consent with a purpose, a limit, an expiry and quiet hours, checked at every deliveryWorking in lab
  • Follow-ups the customer agreed to, delivered to their agentWorking in lab
  • One case, whatever protocol the agent usedIn lab
  • Each message sent the best way the customer’s assistant can receive itIn lab
  • Consent rules per channel and per countryIn lab
  • Your staff take over a conversation in the same channelIn lab
  • Reminders before an approval or a hold expiresIn lab

Questions about Conversations

Can we send customers reminders, offers or discounts through their agents?

Yes, within limits the customer controls. During a task you can ask questions, send updates and attach discounts you fund, always labelled as merchant offers. Price alerts and follow-ups after the task need the customer’s separate consent for one purpose, with a message limit and an expiry, and the customer can revoke it at any time. Messages travel through the customer’s agent where it supports callbacks or an inbox. You can also run reminder and offer campaigns across many customers, with each person’s consent checked for every message.

Can we reach customers inside ChatGPT, Claude or Gemini?

Only in the ways each assistant supports, and only as the customer agreed. ChatGPT is rolling out a way for businesses to send events to users who subscribe; other assistants mostly let their agent check back with you. TrueSession is designed to pick the best way for each customer and to check consent each time. Updates during a task work in our lab today.

Help shape the first agent gateways

We are designing pilots with merchants, marketplaces and banks.

Join the pilot